Dark Urban Free Samples
Shipping and order confirmations
Upon placing the order, you will receive a confirmation by e-mail that your order has been received. Production lead time is around 14 business days. ETA will be provided in confirmation-mail as well. You will then get a second e-mail when the order has been shipped. If your order requires multiple shipments, you will be receiving more e-mail confirmations about them. Please, make sure you saved these e-mails (invoices) for the record.
Please note that the rates shown below are for the ground shipping via common carrier. These rates cover such services as residential delivery, delivery appointment, liftgate and pallet jack service. Prices can be changed without notice. We don’t charge any additional fees for crating unlike many companies do.
Lead time starting from 14 business days
Once an order is processed, it is then shipped out via LTL (for large items) or carriers (for smaller items). LTL shipments are curbside delivery only. Ship times vary upon final destination, however the average is 2-4 business days for the East Coast and 5-7 business days for the West Coast. Dealers are also more than welcome to use their own freight company if needed. Please contact Door Design Lab directly for all orders outside of the continental United States.
Will call service
The buyer may pick up the order by their own means. In order to do that, you need to call us prior to your arrival to the warehouse and schedule a pick-up.