Call Center Operator

***Thanks to our continuing growth and success, we are looking for new team-members tp join our company!***
*** No selling, no cold calling, no telemarketing!! ***

Position Details:

• Answer phone calls and document all call information according to standard operating procedures,
• handle all incoming customer inquiries,
• search for required information using our resources,
• manage and resolve customer inquiries and complaints,
• provide customers with service information,
• enter new leads into the system,
• update existing customer information,
• process orders and customer requests,
• identify and escalate priority issues,
• route calls to appropriate resource when necessary and follow up on customer calls where necessary
• Must be able to work to the following schedules: Mn-Fr 8:30am-5:00pm

Job Requirements:

• High School Diploma (or G.E.D.)
• Customer service skills from the previous customer service, or administrative experience.
• Knowledge of call center telephony and technology
• Previous experience preferred
• Data entry and typing skills
• Good articulation and pronunciation; friendly and professional phone voice.
• Good attention to detail and thoroughness in completing tasks.
• Basic computer skills (typing and navigating between programs/screens to enter data and process information), company telephone system, and proprietary systems.
• Use logic and reasoning to analyze information.
• Ability to develop and maintain professional working relationships.
• Availability to meet company scheduling needs.
• Professional appearance and attitude.
• Work and perform duties with minimal supervision.
• Dependable and punctual.
• Stable work history, must be friendly , assertive and demonstrate dedication.

Benefits

• Parking lot available right outside the front door!
• Company Growth /Career Advancement Potential!
• 2 Opportunities for raises during first year of employment!!
• Salary will commensurate with experience

Please submit your CV and salary requirements for immediate consideration. Email application ONLY!