Work with us

Call Center Operator


***Thanks to our continuing growth and success, we are looking for new team-members tp join our company!***
*** No selling, no cold calling, no telemarketing!! ***

Position Details:

 

  • Answer phone calls and document all call information according to standard operating procedures,
  • handle all incoming customer inquiries,
  • search for required information using our resources,
  • manage and resolve customer inquiries and complaints,
  • provide customers with service information,
  • enter new leads into the system,
  • update existing customer information,
  • process orders and customer requests,
  • identify and escalate priority issues,
  • route calls to appropriate resource when necessary and follow up on customer calls where necessary
  • Must be able to work to the following schedules: Mn-Fr 8:30am-5:00pm

Job Requirements:

 

  • High School Diploma (or G.E.D.)
  • Customer service skills from the previous customer service, or administrative experience.
  • Knowledge of call center telephony and technology
  • Previous experience preferred
  • Data entry and typing skills
  • Good articulation and pronunciation; friendly and professional phone voice.
  • Good attention to detail and thoroughness in completing tasks.
  • Basic computer skills (typing and navigating between programs/screens to enter data and process information), company telephone system, and proprietary systems.
  • Use logic and reasoning to analyze information.
  • Ability to develop and maintain professional working relationships.
  • Availability to meet company scheduling needs.
  • Professional appearance and attitude.
  • Work and perform duties with minimal supervision.
  • Dependable and punctual.
  • Stable work history, must be friendly , assertive and demonstrate dedication.

Benefits

 

  • Parking lot available right outside the front door!
  • Company Growth /Career Advancement Potential!
  • 2 Opportunities for raises during first year of employment!!
  • Salary will commensurate with experience

Please submit your CV and salary requirements for immediate consideration. Email application ONLY!