Orders and Returns

All orders should be picked up within 7 days after notification. Otherwise a storage fee of 50$ per day will be charged.


  • Shipping costs
  • Special orders (i.e. non-stock items)
  • Altered in a special way merchandise, pre-hung or pre-cut merchandise; these items are also non-returnable
  • Shipping and delivery charges in case of returns

Merchandise return process:

  • Returns received more than 45 days after shipment date will not be accepted.
  • Get a return authorization by Doordesignlab in writing or by email. Merchandise must be in a merchantable condition, in the same packaging and/or wrapper condition as purchased.
  • Provide proof of purchase for all returned goods.
  • Returned goods will be subject to warehouse inspection before credit will be issued.
  • Shipped returns will be deduct applicable shipping charges from your refund, unless the return is a result of error.

Customer agrees and understands that there will be restocking charge of 20% invoice price.

Cancellations and change orders

Shop items and special orders cannot be canceled once the manufacturing process has begun.

All cancellations and change orders are subject to production and/or material charges which have occurred prior to the submission of the cancellation or change request.

While DoorDesignLab will make every effort to honor cancellation and change requests, an order is considered firm when the order is placed, and the customer is liable for the full cost of those orders.