Terms & Conditions

ACCEPTANCE OF ORDERS

All purchases are accepted and processed according to these terms and conditions on the basis of the purchase acknowledgement. The acknowledgement is considered a copy of the order or an electronic transaction. Upon the acknowledgement the Seller is required to provide the applicable goods, delivery of the said goods.

DELIVERY

Curbside delivery service means that your item will be delivered to the curb at the end of your driveway. Placement of item on driveway, sidewalk or in the home and package removal is not provided.

We need a valid street address in order to process the order. If you made a mistake regarding the delivery address, you must contact us within 24 hours of placing an order. If the product is shipped out to a wrong address, the buyer carries responsibilities to any additional shipping and handling charges.

Product delivery is to be conducted at the time and date specified during the purchase. The Seller takes no responsibility for any expenses, loss or damage of the goods in case of the Seller’s non-delivery of the product by the specified date. Once a shipment/delivery is received, the customer must inspect the contents of each package before signing the bill of lading. All visible damages must be noted on the bill of lading, however, it is also very important to open all received boxes and inspect the products for any concealed damage at the time of delivery. If the driver does not allow you to inspect the freight, please note that on the bill of lading. All damages must be reported to Seller within 48 hours of the shipment/delivery date. Failure to comply with these rules will disqualify customers from merchandise replacement. Seller is not responsible for transportation, shipping, removal, labor or installation charges or costs incurred in replacing the Product or any other costs relating to the replacement of the Product.

ORDER MODIFICATION OR CANCELLATION

The order may be cancelled only with the Seller’s approval in a writing form, signed by the Seller. Changes to the order can only be made within 48 hours of signing the document. Canceling order allowed withing 48 hours and for Credit Card transaction four percent (4%) transaction fee will be excluded. The Seller may impose terms which would require the indemnification of the Seller to prevent any loss. As soon as the order is delivered to a carrier, the Seller will only accept the cancellations with an inclusion of a cancellation fee of twenty percent (20%) of the order price. Shipping coast are not refundable if item was shipped. THE SELLER WILL NOT ACCEPT CANCELLATIONS OF SPECIAL ORDERS.

Reasons for the Seller to cancel the order without liability to the Buyer are as follows:

• - The Buyer breaches the contract;
• - The Buyer becomes insolvent;
• - The Buyer is subject to bankruptcy protection;
• - The Buyer is subject to liquidation or any similar process;

PAYMENT

The Buyer shall have thirty (30) days to fully pay the amount that equals the order price. Any payments overdue are subject to an interest at a rate of one and one-half percent (1-1/2%) per month or that one which is the highest allowed by law (whichever amounts to the lesser sum). The Buyer also acknowledges that they shall compensate the Seller for any costs which may occur while collecting the past due sums or other sums owed by the Buyer (including but not limited to the attorneys’ fees and court costs).

TAXES

The Buyer understands that the government may impose additional taxes or charges upon the sale or transfer of the Products. These taxes as well as all applicable freight costs are included in the invoice’s total amount.

SHIPPING

See our shipping page for information.

LIMITED WARRANTY

DoorDesignLab provides a limited warranty for all the Products and Services offered on this Site. By purchasing through this site you agree that you are acquainted with our warranty. We reserve the right to accept or refuse the Buyer’s claim.
Note: in order to qualify for warranty, the doors must be installed by a licensed professional (or a professional company) with proper equipment. Installing the door without the needed equipment and skill can lead to injuries.
All warranty claims are to be filed via the instructions on the warranty page.

DIMENSIONAL TOLERANCE

The following dimensional information and tolerances are determined at the time of shipment. Exposure of the door to variations in temperature and moisture during shipment, storage, and prior to building occupancy may affect the size of door components and their interface. Doors Width: ±1/8 inch knock down unit ±1/8 inch Pre-hung Height: ±1/8 inch Thickness: ±1/16 inch Hardware Machining Hinge Mortises Location: ±1/16 inch Height: +1/16 inch, -0 inch Depth: +.025 inch, -0 inch Backset: +0 inch, -1/32 inch Lock Fronts Location: ±1/16 inch Height: +1/16 inch, -0 inch Width: +1/32 inch, -0 inch Depth: +.025 inch, -0 inch Recommended Prefit Clearances after installation (after header and hinges adjustments at the job site) Non-fire rated Doors Top & Hinge Edges 3/16 inch clearance Lock Edge, Single Door 3/16 inch clearance Meeting Edges, Pairs 1/8 inch per leaf

PRICES

The Buyer must be aware that the Seller is not responsible for the taxes or charges the government may impose on the goods upon sale or transfer. Prices on this site can be changed at any time without notice.

All the prices are established on a per dollar basis.

TRANSPORTATION AND RISK OF LOSS

The Seller makes their own choice of the route and the method of shipment unless the Buyer provides different instructions on it. The ownership of the goods is transferred to the Buyer upon the delivery to the selected destination. Any attempt on refusing to accept the Product means the Buyer repudiates this document.

WARRANTY AND DISCLAIMER

DoorDesignLab aims to present the most up-to-date information about the products and services in store and works hard to keep it renewed. Please, be aware that we do not warrant the accuracy of the information at any time. The Seller is responsible for checking with the managers for the most relevant information about any services or goods in question.

INDEMNIFICATION

As per this statement, the Buyer agrees to indemnify, defend and hold the Seller (and all related companies, staff, agents, business partners) harmless against any claims, losses, damages, liability and expenses, including the attorneys’ fees, arising from the deficiencies or Product defects, caused by the Buyer’s improper use, storage, modification with or without the Seller’s agreement, the breach of the terms and/or conditions described herein.

THE GOVERNING LAW OF CHOICE

Any proceedings arising out of this Agreement are to be handled in the state or federal court of Travis Country, Texas. The United Nations Convention on the Sale of Goods is not applied here.

SPECIAL ORDERS

We do not refund or accept in return any special orders (pre-hung, pre-cut, customized doors)

REFUNDS AND RETURNS

DOORDESIGNLAB DOES NOT REFUND OR ACCEPT PRE-HUNG, PRE-CUTTED AND CUTOMIZED DOORS IN RETURN. Product insurance is handled by the shipping company which is to deliver the order in a perfect condition. The Products, where applicable, can be returned within the 45 days after receiving the shipment.Except doors on Final Sales. Dorrs on Final Sale are not Refundable. A twenty percent (20%) fee will be charged to any ordered products returned. The Buyer holds the responsibility to pay all shipping charges for return goods. Shipping costs are not refundable. All refunds are processed ONLY upon the receiving of the return orders in our warehouse and after warehouse inspection. Only non-damaged Products are accepted for return. Installed doors are considered “received” goods and cannot be returned.

LIMITATION OF LIABILITY

DoorDesignLab holds no responsibility for any damages, loss of business or other incidental, consequential issues that may occur upon purchasing, installing and/or using the purchased Products from this Site. The Buyer agrees that for any liability connected to purchasing any Products or Services on this site (warranty claims, breach of contract, negligence, tort), the Seller is not responsible for any damages above the amount paid by the Buyer during the purchase of the Products or Services under this agreement. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If PreHung Door Unit damaged during transportation Doordesignlab reserve the right to replace only damaged parts. The cost of Prehung service in this case are refundable.

APPLICABLE LAW-RESALE OR EXPORT

Upon this Agreement you acknowledge that all your purchases are for personal use only and not for export or resale in accordance with the United States laws.

PICK UP

If customer decides to pick up the order himself, he can do so. Address for pick-ups:7025 Central Highway, Pennsauken Township, NJ, 08109 USA. All orders should be picked up within 7 days after notification. Otherwise a storage fee of 50$ per day will be charged.

HOW TO MEASURE WARP

Use a taut string or straight-edge and measure on the concave face of door – diagonally, horizontally, or vertically. Measure at the point of maximum distance between the taut string or straight-edge and the face of the door. Measurement must be made on the concave face of the door. Door shall be open when measuring for warp (lock not latched into strike). One person can measure warp using a string and taping one or both ends onto the face of the door, holding it taut. Don’t measure warp in relationship to the door frame. Often a door may not fit into the frame properly but is not warped. In these cases, check the frame – it must be set plumb and square and jambs must not be twisted or out of alignment. Action on any claim for warp may be deferred for up to one year after project completion to permit doors to acclimate to temperature and humidity conditions.

ALLOWABLE WARP TOLERANCE FOR WOOD DOORS

1-3/4 inch (44 mm) or thicker doors:

• 3’-6” x 7’-0” (1050 mm x 2100 mm) or smaller, 1/4 inch (6.4 mm) maximum.
• Larger than 3’-6” x 7’-0” (1050 mm x 2100 mm), 1/4 inch (6.4 mm) maximum in any 3’-6” x 7’-0” (1050 mm x 2100 mm) section.

1-3/8 inch (35 mm) doors:

• 3’-0” x 7’-0” (900 mm x 2100 mm) or smaller, 1/4 inch (6.4 mm) maximum.
• Larger sizes not addressed in this standard