Orders and Returns

Special orders are non-stock items and are non-returnable/refundable.

No returns will be accepted unless previously authorized by Doordesignlab in writing or by email. Customer agrees and understands that there will be restocking charge of 20% invoice price. If the merchandise is pre-hung, pre-cut, or altered in a special way for the order to be fulfilled, 50% restocking fee will apply from the invoiced price.
All returns must be in merchantable condition, in the same packaging and/or wrapper condition as when purchased. All returned goods are subject to warehouse inspection before credit will be issued.
Customers must provide proof of purchase for all returned goods. No material will be accepted for return after 45 days.

Shipped returns will be deduct applicable shipping charges from your refund, unless the return is a result of error.

CANCELLATIONS AND CHANGE ORDERS

Shop items and special orders cannot be canceled once the manufacturing process has begun. All cancellations and change orders are subject to production and/or material charges which have occurred prior to the submission of the cancellation or change request. While DoorDesignLab will make every effort to honor cancellation and change requests, an order is considered firm when the order is placed, and the customer is liable for the full cost of those orders.