Shipping and delivery
Door Design Lab ensures the best handling of competitive prices, convenient shipping, and policies to provide the best service for our customers. We do everything to correctly calculate your order's shipping before the purchase. Sometimes it is impossible to do it accurately, and we undertake to notify you if any additional shipping or handling fees apply.
When informed about the extra charges, you reserve the right to change or cancel your order by receiving a full refund. Orders are shipped Monday through Friday across the 45 conterminous United States. All doors are safely shipped in a specially designed secure crating system that ensures that your order arrives in perfect condition
1.ordering your doors
We accept orders by phone, fax, e-mail, Door Design Lab Sales Representative, or our website.
Standard processing times:
stock program:
7 - 14 business days + shipping from Belldinni warehouse.custom orders (special orders):
14 - 16 weeks (12 weeks with air expedited shipping) + shipping from Belldinni warehouse.individually designed orders:
time frame TBD.Order confirmations
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Upon placing the order, you will receive a confirmation by e-mail that your order has been received.
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If your order requires multiple shipments, you will be receiving more e-mail confirmations about them. Please, save these e-mails (invoices) for the record.
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You will then get a second e-mail when the order has been shipped.
2. shipping information and fees
Please note that the below rates are for ground shipping via common carrier. These rates cover such services as residential delivery, delivery appointment, liftgate, and pallet jack service. Door Design Lab ensures the best handling of competitive prices, convenient shipping, and policies to provide the best service for our customers.
The shipments are insured by the shipping carrier.Curbside delivery service means that your item will be delivered to the curb at the end of your driveway. We do not provide placement of the shipment on the driveway, sidewalk, or house, as well as package removal.
Once an order is processed, it is then shipped out via LTL (for large items) or carriers (for smaller items). LTL shipments are a curbside delivery only unless otherwise requested, at the customer's expense.
Ship times vary upon final destination; however, the average is 2-4 business days for the East Coast and 5-7 business days for the West Coast. Shipping time is a period that covers the time from when the order leaves the warehouse and arrives at your chosen location.
In case of any changes in the delivery date or address occurring, the buyer must send the updated information in written form and call our office within 24 hours after placing the order.
special conditions & constraints
- If the order contains pre-hung doors (excluding single door units), the door frame will be shipped disassembled to prevent any damage. Assembling the frame requires only screws and screwdriver, all other parts are included.
- Please contact Door Design Lab directly for all orders outside the conterminous United States.
- At the moment, orders are not shipped to military APO/FPO addresses, P. O. boxes, and the states of Alaska and Hawaii.
Choose the state you would like your order shipped to for more information.
City Name
CThe buyer may pick up the order by their means. You need to call us before you arrive at the warehouse and schedule a time period. Any shipping charges will be refunded, and you will receive an e-mail about the instructions and the date when the pick-up is possible. Please note that you cannot purchase the doors on site since the warehouse does not provide retail service. All orders must be processed beforehand.
3.Shipping and accepting your order
Shipping payments are made by Door Design Lab directly. The buyer doesn't have to pay the carrier company or its representatives any fees during the delivery or any other time unless it is done at the buyer's judgment and cost. Door Design Lab will not be refunding any such payments.
Shipping payments are made by Door Design Lab directly. The buyer doesn't have to pay the carrier company or its representatives any fees during the delivery or any other time unless it is done at the buyer's judgment and cost. Door Design Lab will not be refunding any such payments.
Please note:
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All orders are ground shipped via truck freight delivery.
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Upon delivery it is advised for the buyer to investigate the order for shortage and damage to the order while the driver is still present. Door Design Lab holds no responsibility for the damages which are not pointed out on the carrier company's paperwork.
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It is advised to have at least 2-3 people present to move the door from the pallet, as the product is rather heavy. Door Design Lab takes no responsibility for any personal injury or product damage while removing the product inside the required space from the delivery truck.
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If the delivery address is inaccessible or incorrect, the buyer agrees to pay the total purchase price and additional delivery charges. Please make sure to receive the order from the agreed delivery address. Door design lab is not responsible for any damage occurring if the order is picked up from the freight company's service center or any other location other than the agreed address.
As soon as the door unit has been installed, no shortage or damage can be claimed. Door installation admits the buyer's acceptance of the order.
If the product is damaged:
Upon delivery it is advised for the buyer to investigate the order for shortage and damage to the order while the driver is still present. The driver will neither uncrate nor open the order. If damage occurs during the delivery, the buyer must follow the instruction:
- Make photos of damaged package and all visible damages while it is unpacked
- Describe all damages and shortage on the freight bill
- Accept the doors, unpack and inspect each item for other visible damages
- Make photos of all damages and send a report of all damages to Doordesignlab withing 48 hours to INSERT EMAIL
- In 48 hours you will get an answer from your sales representative.